FAQ

Signing up is simple. Click “Sign Up,” enter your email, choose a password, and confirm your age and location. Account creation automatically credits the no-purchase starter pack: 50,000 Gold Coins (GC) and 1 Sweeps Coin (SC). No promo code or deposit is required. The SC is subject to a 1x playthrough before it becomes eligible for redemption, and both GC and SC expire after 60 days of inactivity. Make sure you meet age and state eligibility—players in CA, CT, DE, ID, LA, MD, MI, MT, NV, NJ, NY, and WA are restricted from SC redemptions. Keep your email confirmed and enable two-factor authentication if prompted to strengthen account security.

Gold Coins are for entertainment play only and have no cash value. Use GC to try games without affecting sweepstakes eligibility. Sweeps Coins are the sweepstakes currency that can be used to play eligible games and redeemed for cash once redemption rules are met. SC awarded from free promos or purchases require meeting a 1x playthrough on SC before you can request a cash redemption. GC does not count toward redemption eligibility. Always check game contribution rules—on SC, most games contribute 100% toward playthrough.

No. The welcome no-deposit bonus activates automatically when you sign up—no code required. Other promotions are typically applied automatically, but if you receive a promo code via a campaign or email, you can enter it in your account’s bonus settings. Remember that most bonuses expire after 60 days, and bonus abuse or multiple-account attempts can result in suspension and bonus forfeiture.

Dime Sweeps offers multiple payment methods, including Apple Pay, Google Pay, Visa, MasterCard, Discover, bank transfer, and crypto options. Purchases buy Gold Coin bundles and bonus Sweeps Coins. Minimum purchase amounts vary, and the First Purchase Promotion requires at least $1.99 to qualify for boosted value. All purchases are optional—playing for free with the starter SC is allowed. Keep payment details up to date in your account, and check your transaction history for receipts. For cash redemptions, typical processing times are fast, but final payout times depend on your chosen method and successful identity verification.

To request cash, go to the Redeem or Withdraw section once you meet the minimum. Gift cards are usually available from 50 SC, while bank transfer or direct cash redemptions typically require a minimum of 100 SC. First-time redemptions require identity verification (photo ID and a selfie), which is processed in about 2–7 days. SC winnings must meet the 1x playthrough and any activity requirements before you can cash out. Withdrawals are processed promptly after verification, but final receipt time depends on your bank or payout method.

A 1x playthrough on SC means you must wager the SC amount one time on eligible games before the SC becomes withdrawable. For example, if you receive 10 SC, you must place bets totaling 10 SC across qualifying games. Dime Sweeps uses a 100% contribution rate for SC across most games, so nearly all slots and table games will count fully toward playthrough. Gold Coins do not contribute to cash redemption. Wagering is a fairness safeguard, not a guarantee of winnings, and standard bonus terms—like expiry and prohibited behavior—still apply.

Dime Sweeps hosts a very large library of casino-style games including slots, table games, live dealer options, scratch cards, keno, and arcade titles. Developers on the platform include industry names like NetEnt, Betsoft, Big Time Gaming, Evolution Gaming, Hacksaw Gaming, Red Tiger, NoLimit City, Novomatic, and many others. Eligible games for SC play are clearly labeled in the game lobby, and you’ll find both classic slots and new releases. Game availability may vary by state.

Dime Sweeps operates as a sweepstakes-style entertainment platform for U.S. players. The sweepstakes model allows no-purchase access and SC redemption where local laws permit. The site uses SSL encryption and standard verification to protect users. Eligibility for SC cash redemptions depends on your state; some states are restricted. Dime Sweeps follows industry best practices for fairness and transparency, but always review terms and state restrictions before attempting redemption.

For first-time cash redemptions, you’ll need to verify your identity with a government-issued photo ID and a selfie to confirm identity. The process helps prevent fraud and ensures compliance with payout rules. Verification turnaround is typically 2–7 business days. Make sure your documents are current and match the name and address on your account. Pending verification, you can still play with GC and SC earned via free methods, but redemptions remain locked until verification clears.

If you have a technical issue—game freezing, transaction not showing, or account errors—first try basic troubleshooting: refresh the page, clear your browser cache, or restart the app/device. If the issue continues, contact support through live chat for the fastest response, or email support@dimesweepscasino.com with screenshots, your account ID, and a brief description. Include device and browser details to speed diagnosis. Support options include an FAQ hub and direct chat; response times vary but live chat is typically fastest.

Customer support is available via live chat for immediate assistance, email at support@dimesweepscasino.com for detailed requests, and an FAQ section for quick answers. Support can help with account setup, verification, transaction questions, bonus clarifications, and troubleshooting. Be prepared to verify your identity for sensitive account matters, and allow 2–7 days for verification-related processes. If you believe you’re impacted by unauthorized activity, contact support immediately and change your password.

Play responsibly, set limits, and use self-exclusion tools when needed. Dime Sweeps provides deposit limits, time-outs, and account controls to help you manage play. If gambling is causing distress, consider seeking professional help and use the site’s responsible-play features.